If you’d like to request a return, please start here:
How to Request a Return
To initiate a return, email me at info@folklorika.co.uk with your order number. Once approved, I’ll provide a return shipping label (for UK customers) or instructions for international returns. Please note that items sent back without prior approval cannot be accepted.
I want you to be completely happy with your Folklorika jewellery! If something isn’t quite right, here’s how I can help:
You may request a return within 30 days of delivery.
To qualify for a return, items must be in their original, unused condition, with all packaging intact.
Custom or personalised jewellery, such as pieces with engraving, cannot be returned.
Please inspect your order upon arrival and contact me immediately if it’s defective, damaged, or incorrect. I’ll evaluate the issue and work to make it right.
Unfortunately, I do not accept returns on sale items or gift cards.
To ensure you get the item you want, please return your original item for a refund, then place a new order.
For orders shipped to the European Union, you have the right to cancel or return within 14 days for any reason. Items must be in their original condition: unworn, unused, with tags, and in their original packaging. A receipt or proof of purchase will also be required.
Once I’ve received and inspected your return, I’ll notify you if the refund is approved. If approved, your original payment method will be refunded within 10 business days. Processing times may vary depending on your bank or credit card company.
If more than 15 business days have passed since your return was approved, please contact me at info@folklorika.co.uk.
